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FAQ

TOP FAQS

Please try the following troubleshooting steps:

 

Step 1: Go to your phone’s Settings > Applications > Application Manager.

Step 2: Find “Actxa”.

Step 3: Under “App Permissions”, enable the “Location” toggle.

Step 4: Relaunch the Actxa app and try again.

Ensure that you have scanned the correct QR code: 

 

Step 1: Remove outer packaging box.

Step 2: Open up the compartment in the inner packaging box.

Step 3: Pull out the USB Cradle holder, you should see 1 x USB Charging Cradle, 1 x Quick Start Leaflet & Warranty and 1 x QR Code License Key.  

Step 4: Upon arriving at the “ACTIVATE TRACKER” stage in your Actxa app, scan the QR Code License Key. 

 

Click here to see a sample of the QR Code License Key.

Ensure that your bluetooth connection is enabled and your Actxa Swift is near your mobile phone.

Launch the Actxa app and go to Account > Device > Add a Device. Follow the on-screen instructions to complete the pairing process.

All your activity data are saved to your Actxa account.

Before switching to your new mobile phone, launch the Actxa app on your old mobile phone, sync your Actxa Swift and go to Account > Log Out.

Then, log in to your new phone using the same login details.

All your activity data will be restored.

Please try the following troubleshooting steps:

 

Step 1: Remove the Actxa app from your mobile phone’s background. 

Step 2: Disable your Bluetooth function. (If your Android version is 6.0 or below, ensure that your Visibility Timeout is set to “Never” or Discoverable‘s toggle is enabled.) 

Step 3: Go to your mobile phone’s Settings > Application Manager/Management

Step 4: Tap the “All” tab. Locate the “Bluetooth/ Bluetooth Share“.

Step 5: Tap “Force Stop“. Tap “Clear Data“. Tap “Clear Cache“. Ensure that all the values are displayed as “0.00“. 

Step 6: Switch off your mobile phone. Switch it on again.

Step 7: Enable your Bluetooth function. Launch the Actxa app again.

Step 8: Log in to your Actxa account and continue the syncing/pairing process.

 

*If it doesn’t work the first time, you may want to try again.

Please swipe from right to left to view the next announcement.
You should see the second announcement and the “Close” button will appear below.
Click on the button to close the announcement.

 

If you do not want to see this announcement again, tap on the checkbox that says “Do Not Show Again”.

1) Tap the ‘Devices’ tab.
2) On the top right corner of the page, tap the ‘ . . . ‘ icon.
3) Tap ‘Sync Now’.
4) If it does not work, tap ‘Update Device’ on the Devices page again.

 

If the above steps does not work, go to Account > About > Contact Actxa Support.
Send us a message with a brief description of your problem.

 

Note: Do NOT try to unpair the device.

HARDWARE

ACTIVITY TRACKING

There are 4 dedicated activities that the Actxa Swift tracks throughout your day :

  1. Steps – The number of your daily steps taken whether you are out running, shopping or even doing chores
  2. Calories Burned – The total amount of calories you have burned, which includes your Basal Metabolic Rate (BMR) and what you expend through your daily activities and workouts
  3. Active Time – The active time that you move purposefully throughout the day
  4. Distance – The distance travelled as you cover the ground with your step count
All activity data will be saved and resets at 12 midnight everyday.

You can check your previous days logs in the History tab with the Actxa app.

BATTERY & CHARGING

Ensure your Actxa Swift is in the correct orientation when plugging it into the USB charging cradle.
A full charge should take approximately 2 hours.

VIBRATION

Your Actxa Swift will vibrate when a silent alarm is set or when you accomplish any of your activity goals.

WATER RESISTANT

The Actxa Swift is sweat, rain and splash proof. It is only able to withstand accidental splashing and not water-proof. You are advised to remove your Actxa Swift before you swim, shower or any activities that may require prolonged water exposure.

WEAR & CARE

Remove the base unit from the strap. Rinse the strap under running water. Wipe the base unit with a damp cloth. Then, wipe dry and fit your base unit into the strap again.

SOFTWARE

SLEEP

Wear your Actxa Swift on your wrist. Just before you go to bed, tap the ‘Sleep’ button on the dashboard of the Actxa app. This will set the Actxa Swift to ‘Sleep Mode’ and a moon icon will be displayed on the tracker. The Actxa Swift will record your sleep quality and duration while you sleep. When you wake up, tap on ‘I’m Awake’ button on the Actxa app. Go to “View Sleep Quality” to check your sleep quality analysis.

 

Note: Sleep quality analysis is only available for sleep duration of at least 30 minutes.

Your activity and sleep data resets at 12 midnight everyday. If you sleep from 10pm to 6am, 2 hours will be recorded as the previous day’s sleep while 6 hours will be recorded to today’s sleep.
There are 2 ways to check your sleep quality analysis:

  1. Go to Dashboard > Sleep Duration > Sleep Summary.
  2. Go to History > Sleep Duration > Sleep Summary.

Tap on any bars to view the sleep quality analysis of that sleep. Alternatively, scroll down and tap on any of the sleep logs to view the sleep quality analysis of that sleep.

PAIRING & SYNCING 

Launch the Actxa app and go to Account > Device > Actxa Swift > Sync Now. This is to ensure that your most recent activity data is synced to your account. Then, tap ‘Unpair’ in the same page. Your old activity tracker should be removed from your account. Now, tap ‘Add a Device’. Go through the entire setup process and your new Actxa Swift should be paired with your account. Some activity data may be lost for that day during the pairing of the new activity tracker.

Each account is only allowed to be paired with one activity tracker.

Ensure that your bluetooth connection is enabled and your Actxa Swift is near your mobile phone.

Launch the Actxa app and your Actxa Swift will be synced automatically.

To sync manually, tap “SYNC” on the Dashboard.

If your Actxa Swift still does not sync, disable and enable your bluetooth connection on your mobile phone and exit and re-launch the Actxa app to do an auto-sync.

Ensure that you have scanned the correct QR code: 

 

Step 1: Remove outer packaging box.

Step 2: Open up the compartment in the inner packaging box.

Step 3: Pull out the USB Cradle holder, you should see 1 x USB Charging Cradle, 1 x Quick Start Leaflet & Warranty and 1 x QR Code License Key.  

Step 4: Upon arriving at the “ACTIVATE TRACKER” stage in your Actxa app, scan the QR Code License Key. 

 

Click here to see a sample of the QR Code License Key.

 

If doing the above does not work, kindly drop us a message via our Contact Us form or email at support@actxa.com.

Please try the following troubleshooting steps:

 

Step 1: Remove the Actxa app from your mobile phone’s background. 

Step 2: Disable your Bluetooth function. (If your Android version is 6.0 or below, ensure that your Visibility Timeout is set to “Never” or Discoverable‘s toggle is enabled.) 

Step 3: Go to your mobile phone’s Settings > Application Manager/Management

Step 4: Tap the “All” tab. Locate the “Bluetooth/ Bluetooth Share“.

Step 5: Tap “Force Stop“. Tap “Clear Data“. Tap “Clear Cache“. Ensure that all the values are displayed as “0.00“. 

Step 6: Switch off your mobile phone. Switch it on again.

Step 7: Enable your Bluetooth function. Launch the Actxa app again.

Step 8: Log in to your Actxa account and continue the syncing/pairing process.

 

*If it doesn’t work the first time, you may want to try again.

Please try the following troubleshooting steps:

 

Step 1: Go to your phone’s Settings > Applications > Application Manager.

Step 2: Find “Actxa”.

Step 3: Under “App Permissions”, enable the “Location” toggle.

Step 4: Relaunch the Actxa app and try again.

The Actxa app requires internet connection (data plan or Wi-Fi connection) to register Actxa account, create your user profile and save your activity data. The app does not require internet connection to sync your activity tracker to your smart phone as it uses Bluetooth® technology. However, internet connection is required for the activity data to be sent and save onto our internet server.

The firmware update is only applicable for certain activity trackers.
If you do not see the “Update Device” button, it may mean that your activity tracker’s firmware is not ready for update yet.

ACCOUNT & SETTINGS 

Launch the Actxa app and go to Account > Settings > Time Format.

Toggle between time formats (12 or 24 hour) by enabling or disabling the 24-Hour Format option

Tap ‘Sync’ on your dashboard to ensure that the change is reflected on both the Actxa app and Actxa Swift.

Launch your Actxa app and go to Account > Settings > Time Zone.

If you enable ‘Set Automatically’, it will follow your mobile device’s time zone.

If you disable it, it will stay at your native’s (i.e. Singapore) time zone.

Tap ‘Sync’ on your Dashboard to ensure that the change is reflected on both the Actxa app and Actxa Swift.

Do note that some data may be lost due to time differences.

Launch the Actxa app and go to Account > Settings > Units.

Change your preferred units for both Distance/Height/Length and Weight.

Tap ‘Sync’ on your Dashboard to ensure that the change is reflected on both the Actxa app and Actxa Swift.

Launch your Actxa app and go to Account > Settings > Security > Change Password.

OTHERS

ORDERS

Our Actxa products are available online Lazada, Qoo10 and also at the 5 authorised retailers.

For more information, go to our Where To Buy page.

Please send an email to sales@actxa.com. Our sales representative will get in touch with you.

WARRANTY

Please refer to the Actxa limited 1 year product warranty here.
For any enquiries or troubleshooting issues not addressed here, kindly drop us a message via our Contact Us form or email at support@actxa.com.

CONTACT US

For any enquiries or troubleshooting issues not addressed here, kindly drop us a message via our Contact Us form or email us at support@actxa.com.

Contact Us

Before you proceed, please refer to our support page to check if your enquiry has been addressed.
Due to the festive season, do expect slower responses from 23rd Dec 2016 to 1 Jan 2017.

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