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FAQ

ABOUT ACTXA SPUR

The Actxa Spur+ is an all-day activity tracker with continuous heart rate monitoring that measures VO2 Max and fitness age.

Key features of Actxa Spur+ include:

 

VO2max and Fitness Age
It’s not enough to keep tabs on your heartbeat. The Spur+ now lets you monitor how your body is using its most efficient energy source – Oxygen. Know how efficiently your body is using it with VO2 Max monitoring. The higher your VO2 Max, the fitter you are and the younger your Fitness Age! Here’s the good news – you can turn back the clock with improved VO2 Max.

All-day Heart Rate Monitoring
Whether you are at rest or sweating it out, the new all-day heart rate monitoring function of the Spur+ gives you immediate feedback on what your heart is saying.
– Supports continuous heart rate monitoring with 6 pre-defined heart rate zones (Relax, Warm-Up, Fat Burn, Cardio, Intense, Max) for targeted training through visual indications on the screen.

 

Intensity Minutes
Up the intensity to reap maximum health rewards. Easily track if you’re meeting your recommended workout goal of 150 minutes per week of moderate to vigorous exercise.

 

Workout Tracking
– Your Max HR is automatically calculated based on your age or you may wish to alter it.

 

Activity Statistics
– Each activity session is recorded with HR monitoring and synced to the app. Your workout routines will be tabulated into easy-to-read graphs.
– All activity sessions will include HR reading, steps, calories, active time, distance and session’s start and end time.

 

Move Alert
Move alert gives you that gentle nudge to keep you going. You can change reminder settings in Actxa App.

 

Stay Connected
– Using Bluetooth 4.0 technology, the latest Actxa Spur links up with your mobile phone (under 10 metres away), notifying via light vibrations when you receive a call (with Caller ID shown on the screen), SMS, message or email.

 

Customisable Display
– Choose your preferred activities to appear on the display screen, customising it as often as you like via the app.

 

Auto Sleep
– With Auto Sleep, your tracker will automatically detect your sleeping period and track your sleeping quality accordingly.

Before you proceed, ensure that your Spur+ is charged via the magnetic charging cable for at least 2 hours.
To begin, charge your Spur+ is charged using the magnetic charging cable for at least 2 hours.

 

Next, do the following:
1. Download the Actxa app through Google Play or App Store.
2. Launch the app and select “”Actxa Spur+”” during the set-up process.
3. Enable your phone’s Bluetooth feature and place your Spur+ tracker within range.
4. Enter the 4 digits code that is displayed on your Spur+.

You are now ready to use Spur+ to keep track of your cardiovascular fitness level!

 

You are now ready to use Spur to keep track of your cardiovascular fitness level!

For the best heart rate tracking results, position Spur+ approximately one finger-width away from your wrist bone, and ensure the buckle is secured for a tight, but breathable fit.

Spur+ is sweat, rain and splash proof.
It is only able to withstand accidental splashing and not water-proof.
You are advised to remove your Actxa Spur+ before you swim, shower or any activities that may require prolonged water exposure.

DISPLAY

A gentle tap on the Spur+ screen will activate the display. Continue tapping to toggle between the various screens to view different activity information:

 

  • Main screen with Time/date with Steps (main goal)
  • Distance and Calories screen
  • Intensity Minutes and Resting Heart Rate (RHR) screen
  • VO2 Max and Fitness Age (when there is last measured) screen
  • Real-time Heart Rate and last measured Heart Rate screen
  • Workout Mode and workout summary screens
  • VO2 Max Mode and workout summary screens

You can customise the screens of Spur+ in the following ways:

 

1. Main display: choose between the default time/date with main goal screen or a bigger font time display. For the latter, the main goal will be displayed in a separate screen.
2. Main goal: choose the activity that you would like to set as the main goal. The options are: Steps, Distance, Calories and Intensity Minutes.
3. Raise-wrist display: choose to enable/disable the raise-wrist function or set between left and right hand based which hand you wear your Spur+

 

To customise the Spur+ display:
1. Launch the Actxa App.
2. Go to Devices > Customise DIsplay.

By enabling the Raise-Wrist Display feature, you will be able to turn on the screen by lifting your wrist to usual viewing position. If you have disabled this feature, you will have to tap on the Spur+’s display itself to check your activity statistics.

 

1. Launch the Actxa app.
2. Go to Devices > Customise Display.
3. Enable/disable the “Activate Raise-Wrist Display”.
4. You can also select between left the right wrist, for eg. select Left is you wear your tracker on left wrist.

Some reasons why you are unable to view anything on your Spur+.

 

External Factors
Dirt, grime, oil or wet surface may affect the touch sensitivity of the screen. Please use a damp cloth to wipe the screen and try again.

 

Low Battery
If your tracker’s battery level is low, touch sensitivity might be affected. Please charge your tracker for at least 2 hours before trying again.

 

If you have done the steps above and the issue persists, contact Actxa Support at support@actxa.com.

BATTERY AND CHARGING

Check that your tracker is placed in the correct orientation on top of the magnetic charging cable.
The 2 pins should be in contact.

 

Alternatively, try using a different USB charging port.

 

If you have done the steps above and the issue persists, kindly drop us an email at support@actxa.com.

Some reasons why your battery level runs out faster than usual.

 

You may have:

 

Turned on HR monitoring mode (Workout / VO2 Max mode) for a long period of time or a few times a day
As enabling the HR monitoring mode requires the tracker to constantly detect the pulse with high-intensity green light-emitting diodes (LEDs), the battery tends to drain out faster. This is normal and expected.

 

Received a large number of call/message/email notifications
Every time a call/message/email notification is received, a light vibration will be triggered.
You can conserve battery by enabling only applications that matter to you most.

 

Unplugged the tracker before it is fully charged
A full charge should take approximately 2 hours.
If you have unplugged the tracker before it is fully charged, your tracker will tend to drain out faster than usual.

 

Tapped and activated the screen display too many times
You can conserve battery by disabling the “Activate Display on Wrist Raise” feature to prevent the display from lighting up unintentionally.

VO2 MAX

VO2 Max is the maximum amount of oxygen your body can consume during exercise. A higher VO2 Max indicates a higher level of cardiovascular fitness and endurance. The higher your VO2 Max is, the younger you are in Fitness Age as compared to your actual age.

 

Spur+ VO2 Max solution is powered by Firstbeat Technologies Ltd, a leading provider of physiological analytics for sports and well-being.

Tap to the VO2 Max screen on your Spur+ to turn on VO2 Max mode. Go for a walk or jog for more than 15 minutes. The tracker will vibrate 3 times once you meet the criteria for VO2 Max analysis. If you received the vibrations within the first 15 minutes, you are encourage to continue for a few minutes more to get a more stablized VO2 Max reading.

 

The tracker will display your VO2 Max and Fitness Age readings together with the workout summary, in both VO2 Max and Workout Mode.

 

The more you use your device to measure VO2 Max, the more accurate your VO2max fitness level estimate becomes. Most people can improve their VO2 Max with more intense and more frequent cardiovascular exercise.

Actxa Spur+ compares your VO2 Max score to the average fitness of different age groups and interprets it in terms of Fitness Age.
You may be younger or older in Fitness Age as compared to your actual age, depending on your Fitness Level.

 

VO2 Max Fitness Level Cllassification ranges from “”very poor”” to “”excellent””. Check out here. https://actxa.com/sg/spur-plus/#true-fitness-level”

You are likely to get a VO2 Max and Fitness Age reading if you jog or walk for more than 15 minutes.

 

The possible reasons of no VO2 Max reading are:

  • The recorded workout / VO2 Max session is 15 minutes or less.
  • There is no consistent level of intensity during the jog or walk session.
  • There are some long pauses in between the jog or walk session.
  • The tracker is not worn tightly resulting in problem in reading the Heart Rate data.

 

Note: Workouts like rope skipping, aerobics exercise or cycling does not meet the criteria for VO2 Max analytic solution in Spur+.

When you have more than one VO2 Max reading in one day, Actxa Spur+ records the highest VO2 Max as the VO2 Max reading of that day. You are able to view your other VO2 Max reading in the respective Workout Report in Actxa App.

HEART RATE

Spur+ has PPG (photoplethysmogram) sensors which uses high-intensity green light-emitting diodes (LEDs) and photodetectors that provides reliable monitoring of the pulse rate in a non-invasive manner.

Spur+ is designed as a simple and non-intrusive device to help every individual measure and monitor their heart rate readings while doing their everyday workout.

 

It is not catered for experienced athletes who requires accuracy in a beat-by-beat basis, which can only be obtained by electrocardiography (ECG) sensors.

 

To improve the accuracy of your heart rate readings, you are advised wear the Actxa Spur approximately one finger-width away from your wrist bone, and ensure the buckle is secured for a tight, but breathable fit.

Before you start on your workout,
1. Wear the tracker 1 finger width away from your wrist bone.
2. Secure it with a tight, but breathable fit.

 

Once you are ready for the workout,
1. Tap to the display with the heart rate reading. It will show you ‘Long Press to Start’
2. Long press on the screen till it shows you ‘Reading…’
3. The display will indicate your current heart rate reading and its zone.
Note: It will take at least 2 minutes before the tracker records your activity.

 

After you are done with your workout,
1. Tap to the display with the heart rate reading again. It will show you “”Long Press to Stop””.
2. Long press on the screen and tap “”Stop”” to end your workout session.

 

To track how well you’ve performed in your workout,
1. Enable your bluetooth connection on your smart phone.
2. Launch the Actxa app on your smartphone and pull down the dashboard to sync.
3. On the dashboard, your Activity Statistics will show the latest activity session.
4. Tap on the Activity Statistics tab and analyse how well you’ve performed with your activity report! “

A Workout Summary Report will be generated for each of your workout / VO2 Max sessions which are of at least 2 minutes duration.

 

To view your Workout Summary Report:

1. Enable your bluetooth connection, launch your Actxa app and pull down the dashboard to sync.
2. On the dashboard, tap on the “Workout” section of “My Activity” Dashboard and you will be brought to the Workout History page.
3. Tap on the date that you performed the workout sessions. Under “Workout Logs”, tap on the workout that you would like to see.

 

A Workout Report captures the following information for each of your workout / VO2 Max session:
– Workout duration
– Steps, Distance, Calories Burned, Intensity Minutes
– A line graph that tells you the different heart rate zones that you have hit during your exercise.
– Hoghest heart rate and average heart rate
– A breakdown of how long you have been in each target heart rate zone.
– A short description of what each heart rate zone means.
– VO2 Max and Fitness Age reading (if the session met the criteria of achieving a VO2 Max reading)

The different heart rate zones tells you that your body is working at the zones which has
different benefits specific to it unless your workout consist of using more than 1 heart rate zone.

 

Max HR zone (90 – 100%): Training in this zone requires you to be working out in a very high intensity. It is not sustainable for long periods of time and unsuitable for first-timers. After a workout in this zone, you should get a good recovery before the next workout session to avoid fatigue and injuries. Train in this zone to improve your performance and maximal speed.

 

Intense zone (80 – 89.9%): Training in this zone is a good and fast way of getting fit. If you wish to improve strength and speed endurance, you should aim to achieve this zone.

 

Cardio zone (70 – 79.9%): You should be able to sustain in this zone for a longer duration. You may be breathless at times but it gives you the most health benefits especially for those who are just starting to exercise.

 

Fat Burn zone (60 – 69.9%): You are able to burn the most total body fat by training in this zone but you have to workout for long duration about 30-60 mins or more. It varies between individuals due to type of training, food intake, genetics and etc.

 

Warm-up zone (50 – 59.9%): This zone is suitable before starting a workout whereby it involves the body to get used to the environment and get ready like an engine revving up. Do incorporate dynamic stretching to avoid getting any injuries during the session itself – it is like stretching a cold band which will break!

 

Relax zone(< 50%): Being in this zone means that your body is slowly getting into its normal state whereby it is rested after a hard workout. Don’t forget to stretch to reduce muscle soreness, improves the body recovery as well as blood circulation in the body.

 

Disclaimer: Consult your doctor/physiotherapist/certified coaches for more details regarding your fitness training plans.

According to Health Promotion Board (HPB), every individual is recommended to accumulate 150 minutes of moderate intensity (60 – 69.9%) or 75 minutes of high intensity (80-89.9%) aerobic exercise per week. Health benefits of regular physical activity include a 20 – 50% reduced risk of premature death, incidence of coronary heart disease, type 2 diabetes, depression, stroke, high blood pressure, colon cancer and breast cancer, to name just a few.

 

Click here for more information regarding the physical guidelines for adults (19 – 49 y.o) and older adults (50+).

Delete Workout Reports by following the steps below:

 

1. Launch the Actxa App.
2. On the dashboard, tap on the “Workout” section of “My Activity” Dashboard and you will be brought to the Workout History page.
3. Tap on the date that you performed the workout sessions. Under “Workout Logs”, select the log that you would like to delete by swiping from right to left.
5. For iOS users, tap “delete”. For Android users, tap “X”.
6. Tap “Delete” again to confirm the removal of the unwanted record.

 

Note: Once the report is deleted, it will be unable to be restored.

The Spur+ may terminate the Workout/VO2 Max Session before you stop it, or display “Low Battery” before the Heart Rate / Workout / VO2 Max session.

There are some reasons that may be causing this:

 

Low battery
If your tracker’s battery level falls below 2 bars, you will be unable to get into HR monitoring mode.
This is to prevent data lost due to low battery.
If the tracker’s battery level falls below 2 bars during a Workout / VO2 Max session, Spur+ will save the workout data before terminating the session. Please charge your tracker for at least 2 hours before trying again.

 

Tracker not worn tightly
If your tracker is prompting you to wear tightly, that means that your tracker is worn too loosely.
This has resulted in the tracker being unable to detect your pulse.
Please secure it with a tight, but breathable fit then try again.

 

If you have done the steps above and the problem persists, kindly drop us an email at support@actxa.com.

According to the American Heart Association, your resting heart rate is the number of times your heart beats per minute while it’s at rest. Best taken after a good night’s sleep, before getting out of bed, the average resting heart rate is 60-80 beats per minute, but it’s usually lower for physically fit people. It RHR also rises with age.

 

Measuring your RHR regularly is important for you to know if your daily workout routine is paying off.
The more exercise you do, the fitter you get, the lower your RHR becomes. According to the AHA, active people often have lower RHR because their heart muscle is in better condition and doesn’t need to work as hard to maintain a steady beat.

 

Consult your doctor if your resting heart rate is consistently above 100 beats a minute (tachycardia) or if you’re not a trained athlete and your resting heart rate is below 60 beats a minute (bradycardia) — especially if you have other signs or symptoms, such as fainting, dizziness or shortness of breath.

Spur+ measures your heart rate every five minutes as long as you wear the tracker. After sychronizing your tracker with Actxa app, your RHR of the day will be displayed on the app as well as the tracker.

After sychronizing your tracker with Actxa app, your RHR of the day will be displayed on the app as well as the tracker.
On the app, RHR will be displayed on the “My Activity” Dashboard.
On the tracker, keep tapping on the display until you see “Resting HR” at the lower half of the screen.

 

Track your RHR measurement regularly to see if your daily workout routine is paying off! As your fitness improves, your RHR should decline.

 

Note: You need at least 2 or more RHR measurements to view a more thorough analysis.

All activity data on your tracker, including your Resting Heart Rate record, will be saved and reset at 12 midnight everyday.
Spur+ measures your heart rate every five minutes as long as you wear the tracker. Your Resting Heart Rate of the day will be displayed on your tracker after you sychronized your tracker with Actxa App.

INTENSITY MINUTES

Adults aged between 18-64 years old are recommended by World Health Ooganization (WHO) to have at least 150 minutes of Intensity Minutes a week for additional health benefits.

 

With Spur+, engage in a moderate or vigorous workout with a minimum of continuous 10 minutes to earn Intensity Minutes. One vigorous intensity minute equals to twice of moderate intensity minutes.

 

Track if you are meeting your recommended workout goal of 150 minutes per week of moderate to vigorous exercise on your tracker or Actxa App Dashboard

To set a goal for Intensity Minutes, do the following:

 

1. Launch the Actxa App.
2. Tap on “”Account”” > “”Goals”” > Intensity Minutes

In order to have your Intensity Minutes measured, a moderate or vigorous workout with a minimum of continuous 10 minutes is needed. One vigorous intensity minute equals to twice of moderate intensity minutes.

MOVE ALERTS

Move alert gives you that gentle nudge to keep you going. You can change the reminder settings in Actxa App.

 

1. Launch the Actxa App.
2. Tap on “Devices” and tap on the “Move Alert”icon

ACTIVITY

On your Spur+, you will be able to view your real time activity statistics for the day.
Your Spur+ will vibrate the moment you achieve your goal.
Subsequently, a star icon will be shown on each of the achieved activity screen.

 

If you have synced your Spur+ with the Actxa app, you will be able to see your daily progress on the Dashboard.
For tracking of your daily, weekly and monthly progress, view it on the History page.

There might be a few reasons why your activity tracking is inaccurate:

 

Inaccurate Stride Length
The default stride length used to calculate your steps count or distance is 70 cm.
You may alter your stride length on the Profile page via the Actxa app.

 

Which Wrist You Wear
You are advised to wear your tracker on your non-dominant hand.
However, if you feel that it is not sensitive enough, wear it on your dominant hand instead.

 

Excessive Arm Movements
If you perform activities that require more arm movements (such as cooking), more steps will be accumulated unintentionally. Before you perform such activities, you may remove your tracker to prevent any discrepancies.

All activity data will be saved and reset at 12 midnight everyday.
You may check your previous day logs in the History tab via the Actxa app.

SLEEP

Spur+ uses a built-in 3-axis accelerometer to track your sleep through movements.
The greater the amount of movements detected means the more restless your sleep is.
Your sleep duration should be at least 1 hour for the tracker to accurately depict your sleep quality.

 

To track your sleep automatically:
1. Launch the Actxa app.
2. Go to “Devices”.
3. Tap “Auto-Sleep”. Enable it.
Note: You do not have to tap “Log Sleep” and “I’m Awake” buttons.

 

To track your sleep manually:
1. Launch the Actxa app.
2. Go to “Devices”.
3. Tap “Log Sleep”
4. Wear the tracker to sleep.
5. Tap “I’m Awake” when you wake up the next morning.
6. You will be able to analyse your “Sleep Quality” for your previous sleep.

Note: Your steps, calories burned, active time and distance travelled during this period of time will not be recorded.”

Your Sleep Quality analysis report will be tabulated into easy-to-read graphs after you end your sleep.
An average adult is recommended to sleep for 7 to 9 hours.

 

You should be able to view the following statistics:
– Sleep Time and Awake Time
– Total Sleep Duration
– Time Taken To Sleep
– Sleep Efficiency
– Duration in the 3 different sleep states (Deep / Light / Restless)

 

Analyse your sleep quality to know how well you’ve slept or if you had sufficient rest.
Track your sleep regularly for a more consistent analysis.

Yes, Spur+ is able to track your sleep automatically by detecting your movements with the built-in 3-axis accelerometer.

 

By analysing the duration and intensity of your movements, the tracker will be able to differentiate when you are sleeping and when you are awake.

 

If you keep still for long periods of time, it may be possible that the tracker will assume that you are asleep. You may go to the Sleep Summary page and swipe to delete the unwanted sleep record.

 

To track your sleep automatically:
1. Launch the Actxa app.
2. Go to “Devices”.
3. Tap “Auto-Sleep”. Enable it.
Note: You do not have to tap “Log Sleep” and “I’m Awake” buttons.

Spur+ is designed as a simple and non-intrusive device to help every individual track and monitor their daily sleep routine. This will be useful for them to make improvements to their daily life to improve on their general well-being.

 

The collected sleep quality data is not meant to be used for medical or clinical purposes.
If you are facing sleeping difficulties, please consult a medical professional or doctor to find out more.

 

To improve the accuracy of your sleep tracking, you are advised to secure Spur with a tight, but breathable fit. You also need at least 1 hour of sleep in order to generate sufficient data for analysis.

 

In cases where the Spur has falsely assumed that you are sleeping, you may go to to Sleep Summary page and swipe to delete the unwanted sleep record.

 

You may also consider disabling the Auto-Sleep feature and log sleep manually as well.
To track your sleep manually:
1. Launch the Actxa app.
2. Go to “Devices”.
3. Tap “Log Sleep”
4. Wear the tracker to sleep.
5. Tap “I’m Awake” when you wake up the next morning.
6. You will be able to analyse your “Sleep Quality” for your previous sleep.

Your activity and sleep data resets at 12 midnight everyday.

 

If you sleep from 10pm to 6am, 2 hours will be recorded as the previous day’s sleep while 6 hours will be recorded to today’s sleep.

You may delete unwanted sleep records by following the steps below:

1. Launch the Actxa app.
2. On the dashboard, tap on the Sleep tab. You will be directed to the Sleep Summary page.
3. On the Sleep Summary, it will show you all the sleep logs that you have recorded for that day.
4. On the unwanted record, swipe from right to left.
5. For iOS users, tap “delete”. For Android users, tap “X”.
6. Tap “Delete” again to confirm the removal of the unwanted record.
Once the record has been deleted, it will be unable to be restored anymore.

 

Note: You can only delete Activity Statistics and Sleep records. You are unable to delete Steps, Calories Burned, Active Time and Distance.

ALARMS & NOTIFICATIONS

You can set up to 5 alarms at your preferred time for your Spur+ to vibrate.
Add a label and it will appear on your Spur+ at the designated time.

Spur+ allows you to receive notifications when you receive a call, SMS [Caller ID], Email [Sender] or message from third-party mobile apps such as Whatsapp, Line, WeChat and QQ.

 

You can customise the apps that you wish to receive notifications by:
1. Launch the Actxa app.
2. Go to Devices > Notifications
3. Enable/disable each app that you wish to display

Please do the following steps:
1. Launch the Actxa app.
2. Go to Devices > Notifications
3. Disable and enable the app that you have issues with
4. For email and third party applications, a new page will appear. Enable the toggle for “Notification Access”.
5. For phone calls and SMS, a prompt will appear. Tap “Allow”.

 

You should be able to receive notifications now.

 

Note: For users with an operating system lower than Android 6.0, permission for phone calls and text are not required.

PAIRING & SYNCING

Please try the following troubleshooting steps:

1. Go to your phone’s Settings > Applications > Application Manager.
2. Find “Actxa”.
3. Under “App Permissions”, enable the “Location” toggle.
4. Relaunch the Actxa app and try again.

To resolve this issue, please try the following troubleshooting steps:

 

Location services
1. Turn on Location by going to Settings > Location and enable it
2. Allow Location Permission by going to the Application Manager under Settings > Actxa App >
Permissions > Location Services and enable it.

 

Clearing Bluetooth cache
1. Remove the app from running in the background
2. Ensure that your device is not paired under the phone’s Bluetooth settings. Turn off the Bluetooth
function.
3. Go to mobile phone’s Settings > Application Manager/Management
4. Tap “Force Stop”, “Clear Data” and “Clear Cache”. Ensure all the values displayed is “0.00”
5. Restart phone
6. Toggle on Bluetooth function and launch Actxa app straightaway.
7. Log in to your Actxa account and continue the syncing/pairing process.

 

**Note: You should not connect the device via your phone’s Bluetooth settings. Instead, pair it
using the app.

To do so, you have to unpair from both the Actxa app and your mobile phone’s bluetooth settings.

 

On the Actxa app
1. Go to Devices.
2. On the top right corner of the screen, tap “. . . “.
3. Tap “Unpair”.

For iOS users
1. Go to Settings > Bluetooth
2. Under “My Devices”, select your device name and tap the information icon on the right.
3. Tap “Forget This Device”.

 

For Android users
1. Go to Settings > Bluetooth
2. Under “Paired Devices”, tap on the settings icon on the right.
3. Tap “Unpair”. “

Each tracker can only be paired to 1 Actxa account with 1 mobile device.

 

If you wish to use the same Actxa account but pair your tracker with another mobile device, your original mobile device will be unpaired the moment you pair with the second mobile device.

 

Subsequently, you have to restart the pairing process if you wish to use your original mobile device again.

Each Actxa account is only allowed to be paired with 1 activity tracker.
However, if you own a Sense smart scale too, you can pair that smart scale with the same Actxa account.

The Actxa app requires internet connection (data plan or Wi-Fi connection) to register an Actxa account, create your user profile and save your activity data. The app does not require internet connection to sync your activity tracker to your smartphone as it uses Bluetooth® technology. However, internet connection is required for the activity data to be sent and save onto our internet server.

If you are an iOS user, you may sync your data to the Health app.

 

To sync your data with the Health app
1. Go to Account > Partner Apps.
2. Tap on the “”Health”” app.
3. Select your preferred data that you wish to sync to the Health app.
4. Once you are done, tap “”Allow””.

 

To edit data sharing settings
1. Launch ‘Health’ app.
2. Tap ‘Sources’.
3. Tap ‘Actxa’.
4. Toggle to enable or disable the health data that you wish or do not wish to share.

All your activity data are saved to your Actxa account.

 

On your old mobile phone
1. Launch the Actxa app
2. Pull down the dashboard to sync your data.
3. Go to Account > Logout.

 

On your new mobile phone
1. Install and launch the Actxa app.
2. Log in using the same login details.
3. All your activity data will be restored.

If you have received a prompt “Unable To Locate Device”
1. Launch the Actxa app.
2. Pull down the dashboard to sync.

 

If you are an Android user and the issue is unresolved
You can try to clear your Bluetooth cache by following the steps below:
1. Remove the app from running in the background
2. Ensure that your device is not paired under the phone’s Bluetooth settings. Turn off the Bluetooth
function.
3. Go to mobile phone’s Settings > Application Manager/Management
4. Tap “Force Stop”, “Clear Data” and “Clear Cache”. Ensure all the values displayed is “0.00”
5. Restart phone
6. Toggle on Bluetooth function and launch Actxa app straightaway.
7. Log in to your Actxa account and continue the syncing/pairing process.

 

If you have tried to unpair your Spur+ and received a prompt “Unable To Unpair”
This could be due to incomplete firmware update.
Please try to complete your firmware update again through Devices > Update Device.
You will receive a prompt indicating that firmware update to the latest version is successful.

ACCOUNT & SETTINGS

Launch the Actxa app and go to Account > Settings > Time Format.
Toggle between time formats (12-hr or 24-hr) by enabling or disabling the 24-Hour format option.
Pull down the dashboard to sync and ensure that the change is reflected on both the Actxa app and your Spur+.

Launch the Actxa app and go to Account > Settings > Time Zone.
If you enable ‘Set Automatically’, it will follow your mobile device’s time zone.
If you disable it, it will stay at your native’s (i.e. Singapore) time zone.
Pull down the dashboard to sync and ensure that the change is reflected on both the Actxa app and your Spur+.

 

Note: Some data may be lost due to time differences.

Launch the Actxa app and go to Account > Settings > Units.
Change your preferred units for both Distance/Height/Length and Weight.
Pull down the dashboard to sync and ensure that the change is reflected on both the Actxa app and your Spur+.

Launch your Actxa app and go to Account > Settings > Security > Change Password.

OTHERS

Our Actxa products are available at our Actxa Online Store, online retailers and authorised retailers.
For more information, go to our Where To Buy page.

Please send an email to sales@actxa.com. Our sales representative will get in touch with you.

CONTACT US

For any enquiries or troubleshooting issues not addressed here, kindly drop us a message via our Contact Us form or email us at support@actxa.com.

Contact Us

Before you proceed, please refer to our support page to check if your enquiry has been addressed.

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