Please try the following troubleshooting steps:
Step 1: Remove the Actxa app from your mobile phone’s background.
Step 2: Disable your Bluetooth function. (If your Android version is 6.0 or below, ensure that your Visibility Timeout is set to “Never” or Discoverable‘s toggle is enabled.)
Step 3: Go to your mobile phone’s Settings > Application Manager/Management.
Step 4: Tap the “All” tab. Locate the “Bluetooth/ Bluetooth Share“.
Step 5: Tap “Force Stop“. Tap “Clear Data“. Tap “Clear Cache“. Ensure that all the values are displayed as “0.00“.
Step 6: Switch off your mobile phone. Switch it on again.
Step 7: Enable your Bluetooth function. Launch the Actxa app again.
Step 8: Log in to your Actxa account and continue the syncing/pairing process.
*If it doesn’t work the first time, you may want to try again.