Download the ActxaApp to set up your personal account and to pair your Actxa Sense 2 smart scale via Bluetooth. The ActxaApp can be installed from the App Store or Google Play. You may also scan the QR code below. Turn on Bluetooth and launch the ActxaApp on your smartphone. Follow the onscreen instructions to take your weight and body composition measurements.

To take your body composition measurements, insert the measuring handle cable into the USB Type-C port on the scale. Step on the scale barefooted while holding the measuring handle. At the Actxa App Dashboard, pull down the screen and follow the onscreen instructions to take the measurement.Once the measurement is completed, your results will be displayed on the Actxa App Dashboard. You are encouraged to take your measurements daily or minimally once a week, to keep track of your body composition trending over a period of time.

To sync your data from the Sense 2 Smart scale to the Actxa app, kindly do the following:

1. Turn on Bluetooth on your mobile device
2. Open the Actxa application
3. Select “Devices” on the bottom of the screen and connect to the Actxa Sense 2
4. Select “Weight now” and follow onscreen instructions to take your measurements

Each full charge of the Actxa Sense 2 smart scale could last for around 90 days of usage. When the battery is low, the scale will display “Lo”. Follow the steps below to charge the scale for approximately two hours.

Step 1: Connect the bundled USB charging cable to the Actxa Sense 2, before switching on the power either from an adapter or standard USB port.

Step 2: Charge for approximately two hours.

Step 3: Turn off the power source and remove the USB charging cable.

Kindly send in a support ticket through your Actxa app by selecting “Account” on the bottom right, then “About”, then “Contact Actxa Support”.

Provide a clear and accurate description of the issue you are facing and we will investigate your issue and provide you with the assistance you require.

Wipe the surface with a damp cloth first.

Then, wipe dry with a dry cloth.

Please refer to the Actxa limited 1 year product warranty.

You are recommended not to use the Actxa Sense in the bathroom. Not only does it reduce the lifespan of the scale, the surface might also be too slippery to step on.

Actxa Sense 2 supports mobile phones with the following version of OS:

– iOS 12 and above

– Android 5.0 and above

If you are pregnant or wearing a cardiac pacemaker, you should not be using the Actxa Sense smart scale. Due to lack of extensive research and testing on this user group, we are unsure of the unknown risks that might occur from using this product.

If you are wearing a cardiac pacemaker, you should not be using the Actxa Sense smart scale. Due to lack of extensive research and testing on this user group, we are unsure of the unknown risks that might occur from using this product.

Once the measurement is completed, your results will be displayed on the Actxa App Dashboard.

You may make changes to your profile information in Actxa App under Account > Profile.

Note: If you have signed up for the Employee Wellness Programme or Corporate Challenge, some of the profile setting fields may be locked. Please contact your company’s Wellness Officer if you would like to make the change.

Yes, you are advised to have internet connection (Wi-Fi or Mobile Data) to sync your measurements to the Actxa app to prevent data loss.

Unsuccessful weighing could be due to the measuring handle not connected to the scale during measurement. Check that the measuring handle cable is inserted to the USB Type-C port on the scale. During measurement, hold it with both hands, stand straight and extend your hands at a 45 degree angle. You may also follow the onscreen tutorial for the step by step instructions.

1. Step off the scale and step on the scale again after a few seconds
2. Charge the scale to check if this issue arose from a flat battery
3. If the scale is already fully charged, try to reset the scale by inserting a small object into the mechanical reset hole located on the bottom of the scale

If the Actxa Sense 2 has been moved from one location to another (for example, from your living room to your bedroom), or has been flipped upside down, it must be recalibrated to ensure accurate measurement results.

1. Place the scale on a hard, flat surface.
2. Step on the scale with one foot. Once the display lights up, quickly step off the scale.

The scale will display “CAL” followed by “0.00” when the calibration is completed.

For issues such as big deviations between 2 weight measurements under the same conditions of measurement, or other issues that you wish to attempt to troubleshoot by resetting the scale, do so by inserting a small object into the mechanical reset hole located on the bottom of the scale.